This policy is in compliance with EU General Data Protection Regulations (GDPR) and relevant UK law.

Trading address:

Cairns Cottage, Port Henderson, Gairloch, Wester Ross, IV21 2AS.

Data controller:

Dave Sturrock, 10 Port Henderson, Gairloch, Wester Ross , IV212AS.

Any reference to “we”, “us”, or “our” in this policy shall mean Cairns Cottage; reference to “you” means the customer.

Under the General Data Protection Regulation 2018, we constitute the ‘Data controller and processor’ in relation to the personal information that we collect about you. As ‘data processor’ we have certain legal responsibilities surrounding how we collect, use and share your personal information. We must inform you about this, and it is important for you to be aware of the rights afforded to you.

At Cairns Cottage, we are committed to maintaining the trust and confidence of visitors to our website. In particular, we want you to know that Cairns Cottage does not sell, rent or trade e-mail lists with other companies and businesses for marketing purposes. In this Privacy Policy we have provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

  

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

When someone visits www.cairnscottage.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google’s Privacy Policy can be found at: https://policies.google.com/privacy?hI=en-GB&gl=uk

Cairns Cottage does not use mailing lists. However the owner reserves the right to contact guests that have booked Cairns Cottage in relation to their booking.

If you use our online Enquiry/ Booking form then you agree to our transmission, storage and use of the information you supply. This information is used solely by us to confirm availability of the accommodation (Cairns Cottage); or to contact you in response to your enquiry or booking request, to draft a contract for your use of the accommodation. Your information is processed by, but not stored on, our server. We undertake not to use your contact information for future marketing; nor will we pass your information to any third party. Your information is retained by us if you contract with us for use of the accommodation.

Cairns Cottage also uses Scottish Cottages and their affiliated companies as a Booking Agent. Their Privacy Policy can be found at:

  

http://www.scottish-cottages.co.uk/help-and-information/privacy-statement-scotland

We also use some other websites for advertising that may use enquiry forms to collect your data. Their Privacy Policy’s can be found at:

Visit Scotland: https://www.visitscotland.com/policies/privacy/

Information you provide to us may include:

a) Personal information including your contact details (your name, e-mail address,

phone number and postal address). If you make a booking this information is only shared with the owner of Cairns Cottage. We also give your name and telephone number to the caretaker of the property.

b) Your correspondence – if you contact us, we may keep a record of that correspondence.

We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. For example: 1) when you expressed an interest in our accommodation, to provide you with information about that, 2) if you book the accommodation.

If you book the accommodation at Cairns Cottage, we will keep your information for 5 years for tax purposes; to deal with queries, complaints or legal claims you may have; unless you have requested that we stop holding or sending you information sooner.

When you use Cairns Cottage’s Wi-fi, we do not collect any data.

Our website is not targeted at children, but in any event, personal information will not knowingly be collected from children under fourteen years without parental consent.

If you have any questions in relation to our use of your personal information, you should first contact us. You have the right to request a copy of the information which we hold about you. This is called a Data Subject Access Request and is in reference to the following:

• Providing you with further details as to how we use your personal information

• Providing you with a copy of personal information we have collected about you

• Updating any inaccuracies in the personal information we hold

• Deleting any personal information that we no longer have lawful grounds to use

• Objecting to our use of your personal information if this use is causing you undue

harm. In such cases we must cease using your personal information for that purpose We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will acknowledge and respond to your request within one month of receiving your request.

  

If you have any questions, or you would like to find out more about this Privacy Policy, you can contact us, using written documentation, telephone call or e-mail. Details are as follows:

Dave Sturrock 

10 Port Henderson,

Gairloch,

Wester Ross

IV21 2AS.

Telephone: 07762 102760 

E-mail: bookings@cairnscottage.co.uk

Our website may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies, and that we do not accept any responsibility or liability for them.

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 5th May 2019.